Shipping policy

1. Order Processing Times

- All orders are processed and dispatched within 1-2 business days.
- Our warehouse operates and ships orders Monday through Friday (excluding weekends and national holidays).
- Please note: Order processing time is separate from the shipping timeframe.

2. Shipping Zones, Rates & Delivery Estimates Shipping costs are calculated automatically at checkout based on your destination. For your ultimate peace of mind, all our shipping options automatically include full insurance coverage against loss or transit damage.

🌍 Zone 1: Europe (EU & Non-EU Countries)
- Standard Delivery (Insurance Included) - 3-10 business days: €9

🌎 Zone 2: USA & Canada
- Standard Delivery (Insurance Included) - 7-14 business days: €19

Delivery times are estimates and may vary slightly depending on local postal services and customs processing in your country.

3. Order Tracking Once your order is dispatched, you will receive a shipping confirmation email containing your tracking number and a link to monitor your package's journey in real-time.

4. Customs Fees, VAT & Import Taxes Since we ship internationally, your order may be subject to local import duties and taxes.

- Our website prices do not include VAT, GST, or other local import taxes.
- Additional customs fees may apply depending on your country's regulations. These charges are the sole responsibility of the customer.
- If applicable, you will receive a notification directly from your local customs office or the shipping carrier to settle these fees before final delivery.

5. Need Help? If your package is delayed, or if you have any questions regarding your shipment, please don't hesitate to contact our support team at support@gratka.shop. We are always here to help!